HappyHearts is NOT responsible for: Delays with USPS shippingLost, damaged, or marked delivered items. To file a claim with the carrier, please click the following link: USPS Claims Support
We are NOT responsible if the package is not delivered in the guaranteed shipping times as it may take 1-3 business days to process the order, and we cannot be held liable for USPS guarantees. If the item is not delivered in time, please contact USPS (1-800-ASK-USPS). We will NOT refund additional shipping charges if USPS fails to meet their guaranteed shipping times. It is the buyer's responsibility to make sure that he or she enters the shipping address correctly. We are not responsible if a package is shipped back to us due to an incorrect or undeliverable address. We do our best to speed up processing and shipping times; hence, there is a minimal time gap to cancel/change your order or change its address. If you decide to cancel your order or change your shipping address, please contact us here as soon as you place your order. We will do our best to make the change; however, we cannot guarantee that we will do so.If there is a problem with your tracking number or package delivery, please contact the courier directly before contacting us. Please allow 1-4 business days for your tracking information to show. In some rare cases, tracking information may not update, but you will still receive your order. Please contact us after the estimated delivery time has passed.All our shipments include Tracking with Delivery Confirmation. If your tracking information confirms that the item has been delivered to your order address, but you have not received your order, please contact the carrier directly to investigate this issue. We cannot be held accountable for packages where tracking information states the package has been delivered to your order address.
Where does my order ship from?
All orders are shipped from North Carolina.
Do you restock items?
I restock popular, best-selling items items.
Return and Exchanges
What is your return policy?
Happy Hearts does not except refunds or returns unless it is the wrong order and an error on our part.
Please note: Orders CANNOT be changed, modified, or canceled after checkout.
What is your exchange policy?
Exchanges are only permitted when there is a clear problem with the product that you received.
Care and materials
How do I care for my jewelry?
It is best if you do not shower or swim with your jewelry in order to upkeep its quality.
Where is my jewelry made?
Your jewelry is handmade in North Carolina, USA.